Services
We provide consulting and support services to all our client either telephonically, via remote support or onsite support at your offices. All of our consultants are product certified and equipped to resolve your support issues quickly and effectively.
Design
Structuring your business software is not only about maintaining financial or sales records; it's a critical aspect of running a successful and compliant business. It contributes to accuracy, efficiency, security, and informed decision-making, all of which are vital for the long-term success and growth of your company.
When working with clients to design their software or hardware infrastructure we take the follow key factors into consideration:
Implementation
System implementation is the process of putting a new software or hardware system into use within an organization. It involves the deployment, configuration, testing, and transition to production of the system.
Successful system implementation is crucial for achieving the intended benefits of the technology and ensuring that it functions effectively within the organization.
We focus on customising and configuring the system to meet specific organisational requirements, while ensuring compatibility with existing systems and data.
Execute the migration of data from legacy systems to the new system, verify data accuracy and completeness after migration. Monitor the deployment process to ensure a smooth transition.
Maintain comprehensive documentation for the system, including configurations, procedures, and changes made over time.
Consulting & Support
Consulting Services
Management Consulting: Help businesses improve efficiency, reduce costs, and achieve their goals through the implementation of business software solutions.
IT Consulting: Assist businesses with their technology-related needs. Offer guidance on system implementation, software selection, cybersecurity, cloud migration, and IT strategy development.
Support Services
Technical Support: Help users troubleshoot and resolve technical issues with hardware, software, or IT systems. This may involve phone or online support, on-site assistance, or remote troubleshooting.
Managed Services: Managed service providers (MSPs) offer ongoing management and maintenance of IT systems, networks, and infrastructure.
Proactively monitor and manage these systems to prevent issues and ensure optimal performance.
Application Support: Application support services assist users with software-related issues, updates, and maintenance. This includes resolving bugs, providing software patches, and offering user training and documentation.
Customer Support: Customer support services focus on assisting customers with product inquiries, order processing, billing issues, and addressing customer complaints.
Maintenance
Effective infrastructure management is crucial for maintaining business operations, minimizing downtime, ensuring data integrity, and optimizing costs, it requires a proactive and strategic approach,
IT Infrastructure Management:
Server Management: This involves the provisioning, monitoring, and maintenance of servers, whether physical or virtual, to ensure they perform efficiently and reliably.
Network Management: Managing network infrastructure, including routers, switches, firewalls, and wireless access points, to maintain connectivity, security, and performance.
Storage Management: Managing data storage solutions, including storage area networks (SANs) and network-attached storage (NAS) systems, to ensure data availability and integrity.
Cloud Infrastructure Management: Managing cloud-based infrastructure resources, including virtual machines, storage, and networking, to ensure cost-effectiveness, security, and scalability.
Backup and Disaster Recovery: Implementing and managing backup and disaster recovery solutions to protect data and ensure business continuity in case of disruptions.
Virtualization Management: Managing virtualized environments, such as VMware or Hyper-V, to maximize resource utilization and flexibility.
You must move to the cloud!
There is a big push by accountants and audit firms for clients to move to the cloud but one of the reasons companies are delaying is the because there are issues with cloud-based accounting software, the lack the functionality, complexity and speed of processing required by certain organisations.
It makes sense for Sage 50cloud Pastel Partner users to want to maintain the functionality, staff skills and add-ons they’ve already developed and they should be able to continue to use these systems to ensure the ongoing success of their organisations.
The great news is, they can by hosting the software on a virtual private server (VPS) which, in turn, is hosted in a private cloud.
This is different to being cloud-based in that the systems operate in a known location, behind firewalls, and aren’t accessible to anyone except those authorised. Hosting Sage in the cloud is a way of preserving the benefits of your investment in software and skills while having the advantages of a cloud service.
Key Benefits