AG Computer Accounting Privacy Policy

This privacy policy will help you understand what information we collect and use at AG Computer Accounting, and the choices you have associated with that information. When we refer to “AGCA,” “we,” “our,” or “us” in this policy, we are referring to AG Computer Accounting cc and its subsidiaries and affiliates, which provides the Services to you. The “Services” refers to the applications and services provided by AGCA. AGCA may, from time to time, introduce new products and services. To the extent that these new products and services affect this policy, we will notify you as described below. The use of information collected through our service shall be limited to the purpose of providing the services for our customers and as specified herein. If you have any questions about this privacy policy or our practices, please contact us.

 CONTENTS:

1.     Information We Collect and Receive

2.     How We Use the Information We Collect and Receive

3.     Information Sharing

4.     Communicating

5.     Accessing Your Data

6.     Security

7.     Changes to this Statement/Contact Us

 1. INFORMATION WE COLLECT AND RECEIVE

We collect several different types of information to provide Services to you, including:

Customer Account and Registration Data: This includes information you provide to create your account with us or register for events, webinars, surveys, etc. and may include, first and last name, billing information, a password and a valid email address.

Device Information: When you use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").

2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

AGCA may access (which may include, with your consent, limited viewing or listening) and use the data we collect as necessary (a) to provide and maintain the Services; (b) to address and respond to service, security, and customer support issues; (c) to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) as required by law; (e) to fulfill our contracts; (f) to improve and enhance the Services; (g) to provide analysis or valuable information back to our Customers and users.

 Some specific examples of how we use the information:

  • Create and administer your account
  • Send you an order confirmation
  • Facilitate and improve the usage of the services you have ordered
  • Assess the needs of your business to determine suitable products
  • Send you product updates, marketing communication, and service information
  • Respond to customer inquiries and support requests
  • Conduct research and analysis
  • Analyze data, including through automated systems and machine learning to improve our services and/or your experience
  • Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
  • Market services of our third-party business partners

          

 

AGCA also collects and stores meeting attendee information to fulfil our obligation to our customers and provide the Services. With their consent, we may also directly provide product and other AGCA related information to attendees. AGCA will retain your information as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements. If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us.

 3. INFORMATION SHARING

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes. Third party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this Privacy Policy.

 Examples of how we may share information with service providers include:

  • Fulfilling orders and providing the services
  • Payment processing and fraud prevention
  • Providing customer support
  • Sending marketing communications
  • Conducting research and analysis
  • Providing cloud computing infrastructure 

Examples of how we may disclose data for legal reasons include:

  • As part of a merger, sale of company assets, financing or acquisition of all or a portion of our business by another company where customer information will be one of the transferred assets.
  • As required by law, for example, to comply with a valid subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, or to protect your safety (or the safety of others); to investigate fraud; or to respond to a government request.

  

We may also disclose your personal information to any third party with your prior consent.

 4. COMMUNICATIONS

AGCA may need to communicate with you for a variety of different reasons, including:

  • Responding to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
  • Sending you Service and administrative emails and messages. We may contact you to inform you about changes in our Services, our Service offerings, and important Service-related notices, such as billing, security and fraud notices. These emails and messages are considered a necessary part of the Services and you may not opt-out of them.
  • Sending emails about new products or other news about AGCA that we think you’d like to hear about either from us or from our business partners. You can always opt out of these types of messages at any time by clicking the unsubscribe link at the bottom of each communication.
  • Conducting surveys. We may use the information gathered in the surveys to enhance and personalize our products, services, and websites.
  •  Offering referral programs and incentives, which allow you to utilize email, text, or URL links that you can share with friends or colleagues.

     

 5. ACCESSING YOUR DATA

Our customers can always review, update or change personal information from within their account. AGCA will also, when you request, provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Please contact us here if you need assistance in reviewing your information. AGCA will respond to your access request to review the information we have on file for you within a reasonable time.

 We may transfer personal information to companies that help us provide our service, and when we do, these transfers to subsequent third parties are covered by appropriate transfer agreements. We will retain personal data we process on behalf of our customer as needed to provide services to our customer. Also, we will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 AGCA is headquartered in the Cape Town, South Africa and maintains a global infrastructure. Information that we collect and maintain may be transferred to, or controlled and processed in, South Africa and/or other countries around the world. When you provide us with information, or use our website(s) and services, you consent to this transfer. We will protect the privacy and security of personal information we collect in accordance with this privacy policy, regardless of where it is processed or stored.

 6. SECURITY

AGCA follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect. We recommend safeguarding your passwords, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your passwords, you may lose control over your personal information.                                            

7. CHANGES TO THIS STATEMENT/CONTACT US

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will provide notice on our website, and we may notify you by email (sent to the e-mail address specified in your account), prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

 If you have any other questions about this policy please contact AGCA Privacy Team at wecare@agca.co.za, or call 087 330 1315.